General

Check-in is after 2:00 p.m. and check-out is before 10:00 a.m. If you're arriving earlier, we can hold your bags or can possibly make your room available for an early check-in if pre-arranged (charges may apply). Late checkout can be arranged, subject to availability (charges apply).
Our cancellation policy may be found on your booking confirmation, but in general, for pre-pay packages or non-flexible packages, there is no refund for cancellation. Flexible packages are usually 24 to 48 hours before the 2:00 pm check-in. Please check your booking confirmation for your specific cancellation policy.
Unfortunately, our property is unable to host pets. Please contact us regarding working support dogs.
In accordance with New Zealand smoking legislation, our properties are smoke free. Each property does have a designated smoking/vaping area outside. There is no smoking/vaping in rooms or public areas. Cleaning charges may apply if a guest is found to have smoked inside the building.
Yes, our property does offer accessible rooms for guests, please contact us for details.
Yes, we're pleased to provide guests with complimentary WiFi and printing support. Room service breakfast delivery is available, orders must be placed at reception the day before.
Yes, we are child-friendly. Our pool area has a kids pool. Our reception team are able to provide you with options for local kid-friendly activities.

Facilities & Services

Yes, we offer complimentary unlimited Wi-Fi at our properties. A fair usage policy applies and charges may apply if excessive usage is detected.
No, we do not offer room service. We do offer a breakfast, this must be ordered the day before will be delivered to your room at a time of your choice.
No, we do not offer turndown services.
Yes, we have an outdoor pool area with heated pool, heated kids pool and spa pool. We also have a sauna.
Yes, we have free off street parking available (one carpark per room).
Yes, we offer self-service laundry facilities for guest convenience.
We cater for school, sporting and family groups. Contact us directly for a quote. Our large open communal areas, BBQs, and TV lounge are perfect for groups to enjoy.
Unfortunately, we do not offer event or meeting spaces.

No, there is no on-site restaurant. We do offer a breakfast service (continental only) - ordered the day before and delivered to your room at a time of your choice.
View our list of recommended restaurants and cafes in Taupo
No, we do not have a bar on-site.

Yes, we offer a free airport shuttle service from Taupo Airport, you must book this in advance. Please contact us to book.
No, unfortunately, we do not have a car service available.